Agenda not available for this meeting.

• 01

  Welcome and Introductions

  

• 02

  Apologies for absence

  

  To receive any apologies for absence from any members of the Committee

• 03

  Disclosure of Interest

  

  Members will be asked to confirm that their Disclosure of Interest Forms are accurate and up-to-date. Any other disclosures that Members may wish to make during the meeting should be made orally. Members are reminded that unless their disclosable pecuniary interest is registered on the register of interests or is the subject of a pending notification to the Monitoring Officer, they are required to disclose relevant disclosable pecuniary interests at the meeting

• 04

  Minutes of Previous Meeting

  

  To approve the minutes of the meeting held on Tuesday 18 July 2023 as an accurate record.

• 05

  Damp & Mould Update

  

  To include an update on reports in the last quarter from residents; issues identified by inspectors; issues triaged within the standard 8 days; repairs carried out within the standard 8 days; and repairs in each category.

   

  Presented by Jerry Austin, Interim Head of Repairs & Maintenance.

   

  Damp and Mould Presentation

• 06

  Customer Repairs Call Centre

  

  To include an update on how many calls received per week. 

   

  Presented by Michael Nlewedim, Contact Centre Manager.

   

  ** Previously named the HRR Contact Centre Standards; this item has been carried forward from the cancelled meeting on Tuesday 5 September 2023.

   

  HRR Contact Centre Standards DRAFT V1.1

• 07

  Repairs Contact Centre Update

  

  Presented by Jerry Austin, Interim Head of Repairs & Maintenance.

   

  Supp Report CC Trend Report

• 08

  Rent Increase (including Consultation)

  

  Presented by Orlagh Guarnori, Finance Manager  and Mary Larbie, Interim Director of Tenancy Services, Housing Resident Engagement and Allocations.

  Rents 2024-25 TLP presentation

• 09

  Social Value

  

  Presented by Gurpal Singh, Interim Social Value Officer.

  01_10_23 TLP Social Value Presentation

• 10

  Update on Housing Strategy

  

  Presented by Simon James, Change Manager.

  Housing Strategy 2023 23 v.4

• 11

  Report from resident representatives

  

  Resident Voice meeting 31st August 2023

• 12

  Any Other Business

  

  To discuss any other business at the discretion of the Chair.

• 13

  Date of next meeting

  

  Tuesday 6 February 2024 at 6:30pm in Room 1.01, Bernard Weatherill House, 8 Mint Walk, Croydon CR0 1EA.

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• 

  Damp and Mould Presentation

• 

  HRR Contact Centre Standards DRAFT V1.1

• 

  LBCroydon - Repairs Contact Centre Trend Report

• 

  LBCroydon - Repairs Contact Centre Trend Report

• 

  Supp Report CC Trend Report

• 

  Rents 2024-25 TLP presentation

• 

  01_10_23 TLP Social Value Presentation

• 

  Housing Strategy 2023 23 v.32

• 

  Housing Strategy 2023 23 v.4

• 

  Housing Strategy 2023 23 v.4

• 

  Housing Strategy 2023 23 v.4

• 

  Resident Voice meeting 31st August 2023

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